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Description |
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| 1. |
Each month around 17.50 lakh domestic consumers of the state with monthly consumption less than 125 units are being given a zero electricity bill |
| 2. |
Around 95% of consumers are being provided with monthly electricity bills at their doorsteps and bills are also being made available on website and Mobile App. (except hard and tribal area consumers which are billed on bi-monthly basis) |
| 3. |
Developed and launched a Consumer Portal specifically to electricity consumer of state, offering a range of services, include applying for a new connection, Change of name/category/demand, and load, as well as temporary revisions of contract demand. Consumers can also request and obtain necessary NOC against FOG/DG set application and PAC through online platform. Additionally, the portal allows consumers to register complaints, view bills, and access payment history for the past six months. |
| 4. |
Around 95% of consumers are being provided with monthly electricity bills at their doorsteps and bills are also being made available on website and Mobile App. (except hard and tribal area consumers which are billed on bi-monthly basis). |
| 5. |
Consumers are provided with multiple options for making the electricity bill payments such as Common Services Centres (Lok Mitra Kendra), Digital Payments using Internet Banking/Credit/Debit Cards/UPI/BHIM etc., e-CMS, Mobile App etc. As a result around 92% of monthly electricity bill payment is being realized via digital transactions only |
| 6. |
HPSEBL has Launched HPSEBL-Smart Meter Mobile App for Shimla and Dharamshala smart city consumers to monitor their consumption pattern and power quality etc. on real time basis. |
| 7. |
HPSEBL has launched the facility of online application for New Connection, Power Availability Certificates etc. via HPSEBL website and Single Window Clearance System of HP Govt |
| 8. |
Consumers can log their grievances and complaints via web portal, Mobile App and 24*7 Call centre. |
