HPSEB

IMPORTANT NOTICE :

Important Notice for consumers making payment in installments:- In case the consumer does not pay the total billed amount by due date, the surcharge shall be payable as per tariff order and connection shall be disconnected after expiry of 15 days notice period as per section 56(1) of Electricity Act 2003.

यदि उपभोक्ता देय तिथि तक कुल बिल राशि का भुगतान नहीं करता है, तो टैरिफ आदेश के अनुसार अधिभार देय होगा और विद्युत अधिनियम 2003 की धारा 56(1) के अनुसार 15 दिनों की नोटिस अवधि समाप्त होने के बाद कनेक्शन काट दिया जाएगा।

Online Payment Steps

1
Enter 12-digit Consumer ID mentioned on your bill
2
Confirm your name, Email Id, Mobile Number and click on View and Pay Bill
3
Select payment gateway and click Make Payment
4
Select your payment method (card/net banking etc.) and follow the instructions to make the payment
5
The transaction gets authenticated over the payment gateway
6
You will receive a Transaction Reference Number on your registered email ID/ Mobile No.

Online Payment

Type Consumer ID*

Energy bill payment

Invoice Number :
Invoice Date : N/A
Invoice Amount : No Transaction Available
Due Date : N/A
Sub-Division : N/A

Non-Energy Payment

Demand notice payment. : 0
Re-Connection Payment : 0
Total Payable : N/A

Payable Amount * :

Pay Advance Amount

Select Gateway for Payment

Credit Card/ Debit Card/ Internet Banking/ UPI/ UPI QR/ Wallet
Credit Card/ Debit Card/ Internet Banking

*You can pay extra amount compared to actual due amount, which will be treated as advance.*

Gateway Charges

S. No.	Payment Mode	Bill Amount	Unit	Unit Price/ Transaction Charges (Includes all taxes and duties)
1: HDFC	Payment Mode 1: Credit Card	Bill Amount: Any	Unit: Rs. Per Transaction	FREE
S. No.:	Payment Mode 2: Debit Card	Bill Amount: Any	Unit: Rs. Per Transaction	FREE
S. No.:	Payment Mode 3: Internet Banking	Bill Amount: Any	Unit: Rs. Per Transaction	FREE
S. No.: BILLDESK	Payment Mode 2: Credit/Debit Card	Bill Amount: (Transaction amount less than equal to Rs. 2,000/-)	Unit: Percentage	FREE
S. No.:	Payment Mode 2: Credit/Debit Card (Except Rupay)	Bill Amount: (Transaction amount greater than Rs. 2,000/-)	Unit: Percentage	0.77%
S. No.:	Payment Mode 3: Internet Banking	Bill Amount: Any	Unit: Rs. Per Transaction	FREE
S. No.:	Payment Mode 4: UPI	Bill Amount: (Transaction amount less than equal toRs. 2,000/-)	Unit: Percentage	FREE
S. No.:	Payment Mode 2:	Bill Amount: (Transaction amount greater than Rs. 2,000/-)	Unit: Percentage	FREE
S. No.:	Payment Mode 5: UPI QR	Bill Amount: (Transaction amount less than equal to Rs. 2,000/-)	Unit: Percentage	FREE
S. No.:	Payment Mode 2:	Bill Amount: (Transaction amount greater than Rs. 2,000/-)	Unit: Percentage	FREE
S. No.:	Payment Mode 6: Wallet	Bill Amount:	Unit: Percentage	FREE
Gateway Contact Details (in case of complaint)
Gateway		Contact No.		Email
Gateway: BILLDESK		Contact No.: 011-4686 9004, 011-4686 9010, 011-4686 9000		Email: pgsupport@billdesk.com
Gateway: PAYTM		Contact No.: 0120-3888 3888		Email: care@paytm.com
Gateway: HPSEB Online Payment Helpline		Contact No.: 1800-180-8060, 1912		Email: onlinebillpayment@hpseb.in
Kindly share following details while sending the email to payment gateway/HPSEBL
HPSEBL Consumer ID, Name of Consumer, Transaction ID, Date & Time of Transaction, Bank Name, Amount Detail, Payment Receipt Copy, Payment gateway through which the payment was initiated
If it is confirmed by payment gateway that your payment is successful then kindly wait for receipt for 24 hours or 48 hrs in case of holidays.
For unsuccessful transaction kindly contact your bank or bank card company.

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